I went to Telkom office in my city to complain about my Rp 50,000,- ( around $5) pulse which dissappear after I registered Flexi monthly internet package yesterday. I have already use Flexi internet service for 2 months but usually I register for Flexi daily internet package. Daily tariff is Rp 2,500 (around $0.3). because I want to save my money I try to register the Flexi monthly internet package because the tariff is Rp 50,000,- per month, so I can save money untill Rp 25,000,- (around $25). Usually, after I registered the Flexi internet package, there will be three new message come to my Flexi modem's inbox. But that time, the message came only one message said that I have registered for the Flexi monthly internet package. Because there was no more notification in my inbox, I thought I can directly used my Flexi modem to surf at the internet. But when I'm trying to connect my Flexi modem, it didn't work. Always and always. Then I checked my pulse, and yes, my Rp 50,000 pulse has gone already. I just refill my Flexi card's pulse 10 minutes before I registered the internet package at the kiosk near of my house. I don't know what to do and I decided to complain about my Flexi internet package to the Telkom service center yesterday. And surprisingly people who sits at the customer service at Telkom, they blame me for my misunderstanding of how to register the internet package. Sigh... They said I use the wrong way to register the package, meanwhile I have already register my every internet package like at the brochure they gave me for 2 months. Sigh,,, So, the right way to register is you have create new account at your modem, and put the username given from the message come to your inbox everytime you register the internet package of Flexi. Why they don't put that at the brochure? I think its such a public untruth since the company injure the customers who just follow the instruction at the brochure like me. If I could suggest for every profit organization, please be honest to your customer, trust me it wont make your company get financial loose if you do it.
And these are my another hijab style of what I wore that day:
Hijab: Al Paris
Under hijab: unbranded
Sandals: Zu Yi Lin
Bangles and hijab brooche: Unbranded
Change with me!